HYUNDAI DUTY FREE

Total 15 cases

Question How do I get an adult certification?: Answer
Please check the adult certification guide

Adult Certification Guide
Question What is H.LUX Club?: Answer
H.LUX Club is a membership program for HYUNDAI DUTY FREE customers with Korean nationality that allocates purchase amount-based grades for purchases of luxury, fashion, watch, or jewelry items and offers a unique set of benefits per grade.
Question Where are the parking lots of your offline branches located? What are the fees?: Answer
■ Trade Center

ㆍParking lot location:

　- Hyundai Department Store Trade Center parking lot (B2F-B4F)

　- First Parking Tower Samseongdong (Hyundai Department Store’s auxiliary parking lot)

ㆍParking fee:

　- KRW 1,000 per 10 minutes

ㆍNo. of free parking hours per purchase amount:

　- KRW 50,000 or more: 1 hour

　- KRW 100,000 or more: 2 hours

　- KRW 150,000 or more: 3 hours

■ Dongdaemun

ㆍParking lot location:

　- Doota Mall parking lot (B3F-B6F)

ㆍParking fee:

　- KRW 700 per 10 minutes

ㆍNo. of free parking hours per purchase amount:

　- $50 or more: 1 hour

　- $100 or more: 2 hours

　- $150 or more: 3 hours

※ Free parking hours will be calculated/issued immediately upon making a purchase at an offline store of Hyundai Department Store Duty Free Trade Center or Dongdaemun.

■ Incheon Int’l Airport

　No parking benefits

　For further information on parking at Incheon International Airport, please use the following link:

　https://www.airport.kr/ap_cnt/ko/tpt/parinf/parinf.do
Question I am no longer an HDDFS member. Can I receive a refund for or exchange my purchase?: Answer
Once you withdraw your HDDFS membership, according to internal policy, your personal information is destroyed. Please note that you cannot exchange or receive a refund for a purchase that has been picked up.
Question What is the definition of “bulk purchaser?”: Answer
A bulk purchaser is a customer who purchases more than 50 bottles of liquor, 50 boxes of cigarettes, 10 bags, 10 watches, or 50 cosmetic items.
Question What items can I purchase in large (bulk) quantities?: Answer
Bulk purchases can be made only by non-Korean citizens who are regular (not temporary) employees of companies that specialize in bulk purchases. In this case, the following can be purchased in bulk.

-Product type: carryover or inventory items only

1)Carryover: expired products, seasonal goods, etc.

2)Inventory: products that have been in Korea for over a certain period of time since being imported by a bonded goods seller

-If you purchase more than 50 bottles of liquor, 50 boxes of cigarettes, 10 bags, 10 watches, or 50 cosmetic items, you will be regarded as a bulk purchaser. In this case, you may have to comply with purchase requirements that are different from those applied to regular customers.
Question Is my personal information being adequately protected?: Answer
The information provided by customers during the membership application process is thoroughly protected according to strict standards. You can rest assured that your information is safe.

HDDFS uses a cutting-edge security system and keeps the number of personnel who handle personal information to a minimum.
Question Can I re-register for membership after withdrawing?: Answer
Yes.
Question I don’t remember my ID or password.: Answer
You can click the “Find ID” and/or “Find password” button on the log-in page.
Question Can a Korean citizen with permanent residency status overseas or a non-Korean citizen register for membership?: Answer
Yes. If you are one of the above, please select the “Foreigners” option on the initial application page.

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