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Total 12 cases

Question

In what order is mileage used/applied?

Answer
Mileage provided by an event(s) is applied first from the customer’s total of currently-usable mileage. Afterward, mileage is applied in descending order of validity period.
Question

Are there brands that don’t accept coupons?

Answer
Some brands, according to their respective policies, do not accept coupons.
 
Coupons are also not permitted for products purchased under a time sale, discounted at 30% or higher, with a flat price, in certain product categories (electronics), or from some brands.

If a coupon can be used for a product, a coupon-shaped icon will appear in the upper left-hand corner.

If multiple products are purchased at once, coupon eligibility will be determined according to the total value of coupon-applicable products.
Question

Can I withdraw mileage in cash?

Answer
Mileage cannot be refunded in cash. If you cancel a purchase, any mileage used for that purchase will be returned to you as mileage. (Only mileage that was valid at the time of use will be restored.)
Question

The maximum amount of mileage I’m eligible to use is different today from what it was yesterday. Why?

Answer
The maximum amount of mileage a customer can use is determined after the day’s exchange rate is applied to the product’s price.

Depending on the policy of HDDFS Online or the respective brand, the proportion of a purchase amount that can be paid using mileage may vary. Some brands do not permit the use of mileage.
Question

Can I use two downloaded coupons at the same time?

Answer
Only one coupon can be used per order or per product. (There is no limit on coupon use in the event of multiple orders.)
Question

I can’t see one of my coupons in the “Payment” section.

Answer
As coupons cannot be used for a product that is already applied with a discount of 30% or more or is of a certain brand, if you are purchasing such a product, your coupons will not appear in the “Payment” section.
Question

Can I use a coupon and mileage simultaneously?

Answer
Yes. Please note that coupons cannot be used for a product that is already applied with a discount of 30% or more (after having applied mileage) or for certain brands.
Question

Where should I go to download coupons?

Answer
Coupons that can be used for a purchase will be automatically made visible in the “Payment” section. Coupons that need to be downloaded can be downloaded from the respective event’s page.
Question

What is “immediately-usable mileage?”

Answer
As the name suggests, immediately-usable mileage can be used for the purchase being made. If you do not wish to use mileage immediately, you can save it for later use.
Question

Is mileage accrued even if I purchase from an offline HDDFS store?

Answer
Mileage is not issued for offline purchases.

Mileage is operated solely by HDDFS Online.

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